The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 2 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Yes, please send the dimensions/details of what your looking for and we will customize your order.
Yes, we will take your dimensions and design to make a sample. We will send you pictures to see if your happy with the sample and will move forward with your order!
We always recommend mounting our brackets into studs. Especially if you plan to put anything heavy on your shelves. If you can't hit a stud, you can use drywall anchors. However, in that case I would be careful on how much weight you put on the shelf.
*When mounting brackets with support bars, we suggest using a hex head screw and wrench to secure. You can put the screw into the bracket and walk it into the wall.
If you need any additional help, please reach out to us! We are happy to answer your questions.
Over time, most metal will oxidize or "rust". The rate at which this happens varies and depends on the environment and level of humidity.
Since our customers preferences varies, if you choose to leave the steel raw, we recommend using a dry scotch brite pad or steel wool to remove any visible "rust" as it occurs.
Some customers paint our products with rust protecting paint, like Rustoleum, or they use beeswax to coat the metal to help prevent "rusting".
We also offer clear coat as an option to help protect the metal before it leaves our shop!
If you are not satisfied, or have ordered the wrong size you may return the bracket(s) within 14 days of delivery for a partial refund equal to the total payment minus a restocking fee.
All returns and exchanges are subject to a restocking fee.
For all returns of standard orders there is a 20% restocking fee.
For all returns of custom orders there is a 50% restocking fee.
Please include a completed return form with any return.
Failure to include the return form will result in your return not being accepted or refunded.
All refunds will be made after returned items are received. Cost of return shipping is the responsibility of the customer.
Please reach out to us if you have any questions or concerns!
Since we never know what material our clients are mounting our products on, we would hate to send out the wrong screw type/length needed.
We are happy to give you suggestions, however we always recommend consulting a professional installer if you are unsure how to mount them or if they are installed correctly.
Thank you to all members of our military! We offer a 10% military discount for active duty, retired, veteran, and reservist personnel. Send us a message and we will give you a code to use!
No, our brackets are not sold in sets, but we do expect that our clients will be purchasing more than one to support their shelf/mantel. Therefore any order that is for only one bracket must be confirmed that the client would only like one bracket within 3 days from the date of purchase or the order is subject to cancellation.
We have a couple of great wood vendors that we work with that can help you out.
Ares Creation and Reclaim
(804) 572 - 6858
The Farm Table Co.
No, the sale price is only applied to orders that are placed when the sale is active.